Guides & How-To Articles
Plain-English guides to help South African agencies and individual agents use PropSign confidently, understand the workflow, and get documents signed faster.
Looking for agency spotlights, property guides, or market comparisons instead of product help? Browse PropSign Insights.
Getting Started
Everything you need to set up your account and send your first document.
Getting Started with PropSign
Learn how to create your PropSign account, complete onboarding, and send your first document for signing in under 30 minutes.
How Document Signing Works
A plain-English walkthrough of what happens when you send a document — from the agent's side and the client's side.
What Your Client Sees When They Sign
Understand the exact experience your clients have when they open a PropSign signing link — so you can prepare them and reduce delays.
Sending Documents
How to build templates and get documents signed quickly.
Creating a Document Template
Step-by-step guide to building your first reusable document template in PropSign — mandates, leases, FICA requests, and more.
How to Send a Document for Signing
How to create a document from a template, fill in client details, and send the signing link — takes about 3 minutes.
How to Send a Property Mandate or Lease for Electronic Signature
Learn how to quickly create and send a property mandate or lease for a secure, mobile-friendly electronic signature.
How to Request FICA Documents Securely via Link
Learn how to request FICA information more safely using PropSign's token-gated links while keeping supporting-document collection separate if your agency still needs it.
POPIA & Compliance
Understanding your legal obligations and how PropSign supports clearer workflow steps around them.
POPIA Explained for Estate Agents
What the Protection of Personal Information Act means for South African estate agents and how PropSign helps you comply automatically.
Understanding Your Compliance Dashboard
What every item on your PropSign Compliance Dashboard means and how to complete the recorded workflow steps — in plain English.
Data Retention: How Long PropSign Keeps Your Data
How long signed documents and client personal information stay available in PropSign's current workflow, and what happens when data is deleted.
How PropSign Supports POPIA-Aware Signing Workflows
A guide to how PropSign supports POPIA consent steps, document-retention workflows, and recorded signing activity for South African real estate agencies.
Why Sharing FICA Documents Over WhatsApp Creates POPIA Risk
Discover the legal and operational risks of sharing property mandates and FICA documents over WhatsApp, and how PropSign can support a clearer signing workflow.
EAAB & ECTA Requirements for Electronic Mandate Signatures
A guide to the legal requirements for electronic signatures on property mandates in South Africa, ensuring your real estate commission is protected in a dispute.
Team & Agency
Inviting agents, setting roles, and managing your workspace.
Billing & Plans
Plans, pricing, free trial, and what happens if a payment fails.
Understanding PropSign's Plans and Pricing
A plain-English comparison of the Starter, Growth, and Agency plans — what is included and how to choose.
Understanding Your Agency Billing and Paystack Grace Periods
A guide to PropSign's subscription plans, seat limits, and how billing status affects access in the current Paystack-backed workflow.
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