1. Introduction

PropSign (Pty) Ltd ("PropSign", "we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA") and other applicable South African privacy laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our document signing platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account registration details (name, email, phone number)
• Agency information (business name, registration number, address)
• Document content and signatures
• Communications with our support team

2.2 Information Collected Automatically

• Device information and browser type
• IP address and location data
• Usage patterns and preferences
• Audit trail data for compliance purposes

3. How We Use Your Information

We process your personal information for the following purposes:

• Providing and maintaining our document signing services
• Processing and storing signed documents
• Compliance with legal obligations including POPIA
• Communication about your account and services
• Improving our platform and user experience
• Fraud prevention and security

4. Legal Basis for Processing

We process your personal information based on:

• Contract performance: Processing necessary to provide our services
• Legal obligation: Compliance with POPIA and other laws
• Legitimate interest: Improving services and fraud prevention
• Consent: Where specifically obtained for marketing communications

5. Data Sharing and Disclosure

We may share your personal information with:

• Real estate agencies you interact with through our platform
• Service providers who assist in operating our platform
• Professional advisors (legal, accounting)
• Regulatory authorities when required by law

We maintain a list of sub-processors and ensure all third parties comply with appropriate data protection standards.

6. Cross-Border Transfers

Some of our service providers may be located outside South Africa. Where we transfer personal information internationally, we ensure adequate protection through appropriate safeguards as required by POPIA.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Signed documents are retained according to the retention schedules configured by your agency.

8. Your Rights

Under POPIA, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Lodge a complaint with the Information Regulator

9. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments.

10. Contact Us

For privacy-related inquiries, contact our Information Officer:

• Email: info@getpropsign.co.za
• Phone: +27 21 123 4567
• Address: 123 Main Road, Cape Town, 8001

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes and obtain fresh consent where required by law.