What Your Client Sees When They Sign
Many delays happen because clients are confused when they receive a signing link. This guide shows you exactly what they see, so you can set expectations and answer their questions before they ask.
They receive a branded email
The email shows your agency name and logo (not 'PropSign'). It explains what document they are being asked to sign and who sent it. There is one large button: 'Review & Sign'.
They see a branded signing request
The first screen shows the agency name, the document title, the signer's name, and the notices that apply to the signing request. This helps the signer confirm who sent the request before they continue.
They see the POPIA consent notice
A short notice explains what personal information is collected, why it is collected, and how long it remains available in the active signing workflow. The signer must acknowledge the notice before continuing.
They sign
The client draws or types their signature. On a phone, they use their finger. The whole process takes about 2 minutes.
They see a confirmation screen
After signing, the screen confirms that the document was signed and shows the reference number. The public completion view is time-bounded, so signers should contact the agency if they still need a copy later.
Tip
Tell your clients in advance: 'You will receive an email from PropSign on behalf of [Your Agency Name]. Click the button inside to sign the document.' This reduces confusion and speeds up turnaround.